Learn best practices for scripts used in the newspaper industry. TCN's touch point timeline for retention initiatives covers SMS, email and robocall campaigns.
Ever wonder how much a TCPA violation could cost your organization? Look at these top seven costliest TCPA mistakes companies made in 2017.
AgentSMS is built on TCN’s advanced cloud-based contact center suite, Platform 3.0, eliminating the need for complicated hardware. The platform improves connectivity between agents and clients with blended inbound and outbound call flows. Its industry-leading features like predictive dialer, IVR, call recording and business intelligence give you the functionality and insights your call centers need to get the edge.
TCN recently surveyed over 2,000 collection professionals on topics that range from compliance to technology, policy practices, communication methods and trends. We have published the results in this eBook and wanted to share these insights to help your collection agency manage technology, compliance and the evolving landscape where modern collection agencies live.
TCN’s recent survey of the collections industry ranged from compliance to technology, policy practices, communication methods and trends. Ahead, we wanted to share these insights (and more) to help your collection agency manage technology, compliance and the evolving landscape where modern collection agencies live.
Make sense of all that data! As you hone your call center analytics, your call center will get better at knowing which mode of contact to use, which in turn will speed up positive resolutions. Check out our infographic to learn more.
Wonder what a TCPA violation cost big banks in 2016? Check out these 7 surprising ways call centers have suffered for TCPA non-compliance. As a leading provider of call center solutions, TCN works with the Fortune 500 and companies of all sizes to optimize inbound and outbound calling, which can help companies to comply with TCPA.
TCN’s cloud-based voice platform streamlines both inbound and outbound resources, improves penetration rates, and minimizes compliance risk-exposure. This case study examines how implementing TCN’s platform reduced costs and increased productivity for a third-party collections company.
Explore how TCN BI can help predict, evaluate, and indentify specific call center metrics. All this paired with the most advance call center software available.
Forging connectivity by proactively anticipating clients’ needs while building business Robert Myers, executive vice president of TCN in Mays Landing, New Jersey observes that the best communication systems perform in the worst conditions.
Find out how TCN is a full featured hosted contact center solution for call centers and collection agencies.
Adding a human element to Manual Dialing for a superior compliance.
Answer yes to any of these questions to see if the TCN Cloud solution is right your organization.
Top 10 reasons why TCN is leading call center cloud technology.
100% Cloud-based contact center for Inbound, Outbound, and Blended Environments help your Agents be more productive.
See how TCN stacks up against leading premised (and cloud) systems.
Tools to help you stay compliant. Innovative technology can help you dial within compliance.
Solutions to the Cloud Improve Contact Center Performance In this e-book you’ll learn why the industry's most forward-thinking call centers are moving to cloud-based software solutions. We outline 6 of the main benefits, including: Saving money on hardware, installation and maintenance fees On-the-fly adjustment capabilities for call trees and load fluctuations Opportunities to improve agent KPIs in real time.
What the New Rules Mean & Possible Exemptions What you’ll find inside: A plain English breakdown of the new TCPA rules Checklists to help you stay compliant with the changes Exactly how to get prior expressed written consent A list of both mobile and landline exemptions.
Most companies are starting to grasp the benefits of cloud based services. Have you considered the increase in ROI available out of a cloud based dialer? Are you considering the compliance tools that are available in the cloud? How a hosted model has a lower total cost of ownership- all on a secure, cloud-based platform.
As a call center or collection agency with any number of agents, you need to see this 5-year cost analysis. Regardless how much you spend on a dialer today, in a year or less new technology will render it obsolete.
In selecting a hosted Contact Center solution for customer service centers or call centers, keeping the following 10 points in mind will help you to select the best provider in the cloud for your Inbound and Outbound voice communication needs.
An enterprise-sized collection agency with 40 call centers came to TCN looking to replace their hardware on-premised system. Read the full story.
Learn how a large third-party collection agency used to TCN to increase collections and agent efficiency.
A head-to-head hosted champion challenge.
Join us in showcasing our Debt$Net integration! We will be presenting the full integration, as well as some awesome benefits. Webinar starts on August 19, at 12noon MDT.
TCN BI provides direct access to dynamic click-configurable business insights, metrics, charts, and graphs that measure, compare, prescribe, and predict call center performance. All this paired with the most efficient call center technology available.
Check out this on demand video for an exclusive 1-hour “all things compliant” webinar. We are thrilled to have Eric Allen with ALLEN, MITCHELL & ALLEN, PLLC presenting industry expertise on TCPA, specifically the new June 2015 FCC regulations.
The iron man returns, gearing up for another conference.
The TCN Predictive Dialer is a groundbreaking innovation that is a culmination of research and development began nearly one decade ago. 100% web-based and provided as a Software as a Service, the Predictive Dialer makes affordable for any organization the rich feature set of a $200,000 traditional hardware dialer - for simple pennies per minute.
TCN's VP of Sales Dave Bethers, gives insight on how to leverage emerging technology, specifically in the contact center. Learn how premised systems stack against leading cloud solutions like TCN.
The TCN solution is a complete dialer replacement with full inbound, outbound, and blended functionality. Because TCN is cloud based you can rest assured you are always running the latest version of TCN. No Hardware to Purchase, No Monthly Minimums, No Maintenance Fees, and No Support Contracts.
Keeping up with recent developments involving TCPA, TCN is pleased to deliver additional services that meet the requests by our clients. These services include: Manual Dialing Only Platform, Cell Phone Scrub, and IP Address Lock-Down.
TCN provides amazing support from it's professional customer service team.
TCN offers fully blended inbound, outbound, predictive preview, manual, and blast features to maintain the highest levels of agent performance, efficiency, and overall productivity. You get call recording, critical TCPA compliance management tools, and features including mobile phone identification, scrubbing, and manual dialing modes for free with our our world-class client support will be at your disposal.
TCN's Platform 3 just got better. Join us on May 21 at Noon MDT for a 45-minute webinar to learn how to leverage the best contact center technology available.
Join us in showcasing our Collect.org integration! We will be presenting the full integration as well as some awesome benefits. Webinar starts on June 24th at 12noon MST.
Agents are at the heart of a call center, they’re on the front lines everyday. Making sure they have the tools and confidence to perform their job is more important then ever. Spend 45-minutes with TCN and learn how to improve agent confidence and boost productivity.
In response to the FCC ruling released July 10, 2015, TCN held an exclusive training webinar for our clients and those interested in learning about the changes that occurred. Get the latest on TCPA and FCC rulings that were released and learn how it affects the industry and your organization as a whole.
TCN's Platform 3 just got better! Join us for a 45-minute webinar and learn about our all-new Queue Call Back.
TCN's Platform 3 just got better! Check out this 45-minute webinar and learn about our all-new Competitive Analytics!
Join us on January 28, 2016 at Noon MDT for an exclusive 1-hour webinar on how to make and keep your 2016 resolutions and strategies.