TCN's Platform 3 just got better! Check out this 45-minute webinar and learn about our all-new Business Intelligence! In this webinar you will learn how to successfully use and interpret the latest in business intelligence reporting, including:
You need data, fast. Take the guesswork out and make it easy to analyze your whole call center at the source, with intuitive dashboards and customizable charts. Competitive Analytics provides real-time business intelligence, analytics and reporting.
You will also receive best practices in interpreting reports, general call center data, including inbound, outbound, and agent responses on the fly.