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Presented by:

 

Bryce PayneBryce Payne, Vice President of Sales

As the Vice President of Sales, Bryce Payne spearheads all global sales efforts at TCN. With more than 15 years of experience in the telecommunications industry, Bryce has significantly contributed to the company's rapid growth by successfully building partnerships across multiple industries and acquiring new customers globally.

 

Adam DummarAdam Dummar, Client Support Manager

Adam Dummar manages new client implementation, testing of system updates, ensuring client satisfaction, and oversees new employee orientation and training within the Customer Service & Support department. His background in legal services involved debt collections compliance and management of security processes for sensitive data collection. He routinely travels to client sites and assists with setup and training for new accounts as well as troubleshooting and presenting new features to existing clients.

Queue Call Back:

Increasing Customer Satisfaction Using Innovative Techniques

 

Inbound

TCN's Platform 3 just got better!  Join us  for a 45-minute webinar and learn about our all-new Queue Call Back.  In this webinar you will learn how to successfully use Queue Call Back and other industry specific features to increase caller satisfaction. 

Learn other tips and tricks like:

  •      Reducing customer hold times
  •      Increasing caller satisfaction
  •      Overall agent productivity and performance

You will also receive best practices solutions on building a successful blended agent inbound IVR combined with outbound capabilities.

InboundOutbound

 

*Receive 3 months free minutes on any new inbound numbers some restrictions apply.